Reference

Legal terms for your ink786 account

ink786 Legal explains how account access, wallet records, personal data and policy requests are handled for Indonesia.

Account termsData controlsLocal-law accessPayment records
ink786 Legal terms for your ink786 account
POLICY CONTACT PATH

Where to ask about Legal matters

A clear contact route matters when a policy question affects your account or wallet record.

Account access If phone verification or an account detail blocks access, use the support route beside the login area. Tell us whether the issue concerns your number, a mismatch or a policy condition, and we will point you to the relevant Legal section.
Wallet records For DANA, OVO, GoPay or QRIS questions, include the date, amount reference shown in your account and the wallet name. We can explain which record is needed without asking you to disclose a password or private wallet credential.
Policy requests To request a correction, access copy or account closure, use the same support path and state the request plainly. We may ask for account verification before changing or disclosing personal records connected with your ink786 account.
DATA AND ACCOUNT CARE

How we handle Legal requests

We treat Legal work as an account operation, not a general promise. Phone verification connects a request to the right account, wallet references help us trace a payment record, and device behaviour…

Data handling

We use the details needed to operate an account and answer a Legal request, including your verified phone number and relevant transaction reference. Sending only the requested fields reduces exposure of personal information during a support exchange.

Cookies and sessions

Cookies and session records can keep your account path connected while you move between login, the lobby and the cashier area. You can manage browser cookie controls, although turning them off may affect the policy and account pages you can open.

Account security

Phone verification is an account step before access is completed. Keep your device lock, phone number and account credentials private, and contact support if a login appears on a device you do not recognise.

Record retention

Some account, verification and payment records may need to remain available for operational, dispute or local-law reasons. A closure request does not automatically erase every record; we explain the applicable retention position when you contact us.

Requesting changes

You can ask us to correct an inaccurate account detail or clarify how a record is used. Include the affected field and the phone number linked to the account, then complete any verification needed before we make a change.

Mobile and desktop

The Legal pages are available through the same mobile path used for account access, while desktop gives you a wider view of terms and records. Device changes do not remove the need for phone verification or policy checks.

Answers before you open an account

These Legal answers focus on the questions we expect you to ask before creating an account in Indonesia. They cover eligibility wording, personal records, payment evidence, device access and requests made after registration. Read the full terms linked from the account path as well, because a specific condition may depend on your location, account status or the payment route shown in your history.

ink786 Legal covers account conditions, phone verification, personal-data handling, payment records, access requests, corrections and closure requests. It also explains that access depends on local law. Check the terms shown during your account path before continuing, especially if you are using DANA, QRIS or bank transfer.

Access depends on local law, so you should continue only where local law permits. Our Legal wording applies to supported Indonesia regions and does not replace local requirements. If your location or account status is unclear, contact the support path before completing phone verification or using the cashier.

Phone verification helps connect an account request to one phone number and reduces confusion when you ask about access, a wallet record or a policy correction. We may require it before account access is completed, and you should keep the verified number under your control.

DANA and QRIS activity can create separate confirmation records linked to your account history. If you ask about one, provide the date, reference and payment route shown in your account. We use those details to locate the record without requesting your password or private wallet credentials.

Yes, you can contact us through the policy support path to request access to a relevant record or correction of inaccurate details. State the affected information and your verified phone number. We may complete an account check before disclosing, editing or explaining the requested data.

A closure request starts an account process, but it does not necessarily remove every record immediately. Verification, payment and dispute records may remain for operational or local-law reasons. We explain the applicable retention position and any remaining account step after confirming that the request is yours.

Use the support path linked near login and the cashier area, then identify the clause or account action you are asking about. Include no password or full wallet credential. We can clarify the wording, explain whether local law affects access and tell you what verification is required.